Guarantee
At Arthropods Canada, we understand the concerns of our customers when it comes to shipping live insects. That's why we take utmost care in ensuring the safe transportation of our insects and guarantee all shipments for customers who choose Canada Post Flex Delivery as a pickup option. If we can't ensure their safe arrival, we won't ship them – putting the risk on us, not you. If things don't work out and the insects die during transportation, we accept the loss and will make it right for you.
We acknowledge that some loss can be expected, as all travel is stressful for the insects. However, we always strive to minimize this stress and ensure their well-being. In the event of dead on arrival insects, we will offer to replace them towards future orders. Due to high shipping costs, we are not able to ship out replacement insects without an order commitment.
Our top priority is the health and well-being of our bugs, as well as the satisfaction of our customers and the success of their reptile pets. Our dedicated team works tirelessly to provide you with a seamless and stress-free experience.
When you choose Arthropods Canada, you can count on our guarantee for the highest quality insects and practices, including:
- Healthy, high-quality insects: We maintain a clean and nourishing environment for our insects to thrive, so your reptiles receive the best nutrition possible.
- Secure packaging: We use specially designed, well-ventilated packaging to ensure the insects remain comfortable and secure throughout their journey.
- Guaranteed live arrival: We stand by our live arrival guarantee for customers using Canada Post Flex Delivery, promising that you will receive your insects alive and in excellent condition. If they don't arrive alive, we accept the loss and will resolve the issue for you by offering replacements towards future orders.
- Comprehensive customer support: Our knowledgeable and friendly team is always available to assist you with any questions or concerns, ensuring your success in culturing and caring for your feeder insects.
- Prompt shipping: We understand the importance of timely delivery, so we work diligently to process and ship your orders as quickly as possible.
At Arthropods Canada, we are committed to providing you with the highest quality feeder insects and top-notch customer service, backed by our guarantee for customers using Canada Post Flex Delivery. You can trust us to be there for you and your reptiles, every step of the way, with the assurance that we carry the risk, not you.